The service is an upgrade of the real time cash deposit system the bank launched in November 2013/FILE
The service is an upgrade of the real time cash deposit system the bank launched in November 2013.
By allowing non-customers to make cash deposits through the ATM, the new feature is expected to significantly reduce waiting time in banking halls.
“This is a further demonstration of our commitment to meet our customers at their point of need by providing them with diverse channels through which they can conduct their banking services at their convenience,” Barclays Bank Managing Director Jeremy Awori said.
Customers using the new system can deposit up to Sh120, 000 per transaction in batches of Sh40,000 and can make as many transactions as they wish per day which is ideal for small and medium sized enterprises.
“As we expand our business, customers remain at the core of our operations. We have therefore initiated wide-ranging measures aimed at enhancing the convenience of our banking services with the most profound changes and biggest investments being around our digital channels where we have rolled out new functionalities in tandem with trends and customer needs,” he added.
The bank has so far invested more than half a billion shillings to integrate more services into its ATMs to support its goal of providing customers with 24 hour banking services through multiple channels.
This new development builds on the cash send service launched by the bank last year. Through cash send, customers can send money through the ATM or the Barclays Hello Money mobile platform to customers and non-customers who then withdraw it at any of the bank’s ATMs countrywide at no cost.
The service allows customers to send up to Sh250,000 per day through Hello Money or Sh40,000 through the ATM at a cost of Sh77 per transaction. There is no limit to the amount of money one can withdraw per day.